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Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
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The Digital Transition: Assessing The Impact of UPI on Consumer Behaviour and Micro-Enterprise Growth In Goa

Authors: Ms. Kingel Savia De Sa; Ms. Angie Gomes; Mr. Rivaldo Cardoso;

The Digital Transition: Assessing The Impact of UPI on Consumer Behaviour and Micro-Enterprise Growth In Goa

Abstract

This research investigates the transformative impact of the Unified Payments Interface (UPI) on the socio-economic landscape of Goa, focusing on the intersection of consumer behaviour and micro-enterprise sustainability. Utilizing a descriptive and analytical research design, the study analyzed 339 valid responses from a diverse sample of 176 individual consumers and 163 small business owners. The findings reveal a significant "generational inversion," where transaction frequency is highest among tech-savvy younger cohorts but intensity peaks in the 26–50 age group. A critical "rural trust ceiling" was identified, with geographical location significantly influencing security perceptions. From a business perspective, the study demonstrates that UPI adoption serves as a strategic growth driver, with 92% of merchants reporting expanded customer reach and improved operational efficiency through reduced cash-related risks. However, universal resistance to transaction fees across all occupations suggests that the current "Zero-MDR" model is vital for continued adoption. Despite the digital surge, infrastructure bottlenecks—specifically network instability and transaction failures—remain the primary deterrents. The study concludes that for UPI to achieve total financial inclusion, stakeholders must address the rural digital divide and stabilize technical infrastructure while maintaining the current cost-free framework.

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Powered by OpenAIRE graph
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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