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ZENODO
Preprint . 2026
License: CC BY
Data sources: ZENODO
ZENODO
Preprint . 2026
License: CC BY
Data sources: Datacite
ZENODO
Preprint . 2026
License: CC BY
Data sources: Datacite
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Stabilizing Technology Adoption: The Human-Centered Technology Integration Model (HCTIM)

Authors: Chow, Vanessa;

Stabilizing Technology Adoption: The Human-Centered Technology Integration Model (HCTIM)

Abstract

This paper introduces the Human-Centered Technology Integration Model (HCTIM), a behavioural systems architecture designed to stabilise technology adoption within complex organisations. HCTIM identifies five interacting behavioural variables — Mental Model Fit, Cognitive Load, Incentive Structure, Friction, and Feedback Loops, that determine whether technology integration converges toward a new behavioural equilibrium or regresses into dual-system instability. The model reframes adoption not as a linear implementation event, but as a transition between equilibria shaped by threshold effects, loss aversion, cognitive constraints, and social diffusion dynamics. Drawing on systems dynamics, behavioural economics, cognitive load theory, and organisational change research, HCTIM provides a structured methodology for anticipatory adoption design across three phases: pre-deployment diagnostic, transition calibration, and post-implementation stabilisation. Designed for application across AI deployment, automation transitions, governance redesign, and enterprise transformation initiatives, HCTIM functions as a behavioural integration architecture. It operates alongside the Human Elevation Score (HES) as part of a dual governance framework: HES governs strategic direction and system selection, while HCTIM governs behavioural stabilisation and transition. HCTIM is a foundational framework within the governance architecture of The Integrity Layer.

Keywords

HCTIM, Technology Adoption, Behavioural Systems, Incentive Structure, Systems Thinking, Mental Models, Organizational Change, Human-Centered Design, Digital Transformation

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green