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ZENODO
Article . 2026
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
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Enhancing Transparency In E-Commerce Recommendations Through Feature-Enhanced Natural Language Explanations (FENLE)

Authors: Sahabdeen Aysha Asra;

Enhancing Transparency In E-Commerce Recommendations Through Feature-Enhanced Natural Language Explanations (FENLE)

Abstract

E-commerce recommendation systems often function as opaque "black boxes," limiting user trust and engagement despite their predictive accuracy. This concept paper proposes Feature-Enhanced Natural Language Explanations (FENLE) to address this challenge by combining interpretable product features with dynamic, user-friendly natural-language justifications. A structured methodology is outlined for designing and testing FENLE in experimental settings, with simulated results suggesting significant improvements in user trust, satisfaction, perceived usefulness, and engagement compared to baseline and simple feature-based explanations. While acknowledging trade-offs between accuracy and explainability, the paper emphasizes the value of user-centered design and adaptive explanation strategies. By integrating Explainable Artificial Intelligence (XAI) principles into recommender systems, e- commerce platforms can foster transparency, loyalty, and responsible AI adoption, aligning technical innovation with user expectations and ethical standards.

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green