
https://www.abrj.org/Impact Factor 2.30 An Empirical Examination of Service Attributes and Dynamic Packaging in Driving Consumer Loyalty: The Mediating Effect of Perceived Value in Egyptian Airlines Author Details: Yasmine Ahmed Eltahan ESLSCA University, Giza, Egypt E-mail:Yamine.eltahan20bg@eslsca.edu.eg Abstract This study explains the antecedents of service attributes (Level of Service- Price of Service- Cost of Service) on consumer loyalty in the aviation industry, focusing on perceived value as a mediator and dynamic packaging as independent variable strengthen the whole relationship, as well as the impact of introducing new services on customer loyalty through new entity called (XYZ). The research used SERVQUAL dimension to measure service attributes. The study applies a quantitative, survey- based approach targeting airline passengers in the Egyptian aviation industry. The study contributes theoretically through integrating service quality with online dynamic packaging as positively impact perceived value and indirectly consumer loyalty in the aviation market also discussed the limitations and suggestion for future research Keywords: Empirical Examination, Service Attributes, Dynamic Packaging, Consumer Loyalty,Egyptian Airlines
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 0 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
