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ZENODO
Article . 2026
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
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CONSUMER BEHAVIOR ANALYSIS TOWARDS OTT PLATFORMS

Authors: R.T. Abisek, Dr. M. Sathana Priya;

CONSUMER BEHAVIOR ANALYSIS TOWARDS OTT PLATFORMS

Abstract

The rapid growth of digital technology and internet penetration has significantly transformed the globalentertainment industry, with Over-The-Top (OTT) platforms emerging as dominant channels for contentconsumption. This study analyzes consumer behavior towards OTT platforms based on primary data collectedfrom 138 respondents. Findings reveal that Netflix (33.6%) and Amazon Prime (32.5%) are the most preferredplatforms, while exclusive content (41.9%) and affordable pricing are the primary subscription motivators. Meananalysis indicates high satisfaction with value for money (mean: 4.15) and moderate satisfaction with contentvariety (mean: 3.81), but significant dissatisfaction with customer support (mean: 2.3) and advertisement policy(mean: 2.09). The study provides strategic insights for OTT service providers to improve service quality, digitalmarketing, and subscriber retention in a competitive digital environment.

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average