A safe and secure campus is fundamental to meaningful learning and student well-being, yet the effectiveness of safety services is often assumed rather than measured. Understanding how efficiently these services operate and how students experience them is essential to strengthening trust, accountability, and institutional quality. By examining awareness and satisfaction within the campus community, this inquiry provides evidence that can guide continuous improvement of student-centered safety and security programs. Data were collected from 2,252 college students through a validated online survey administered over a six-week period, ensuring broad representation across academic programs. A census approach was used to capture the perspectives of the entire student population, while strict ethical standards guided participation and data privacy. Numerical results were summarized using statistical measures, and students’ written responses were examined to identify common themes, providing both measurable trends and meaningful insights into campus safety services. Students reported low awareness and low satisfaction with institutional safety and security services, indicating that existing measures are not fully visible or clearly understood. The findings show a consistent pattern across service components, suggesting that concerns are related to communication, accessibility, and clarity rather than isolated operational issues. Qualitative feedback highlights the need for more organized, transparent, and timely dissemination of safety-related information. Overall, the results emphasize the importance of strengthening communication systems to ensure that safety services are both recognized and trusted by the student body.