
This article suggests an integrative policy framework to improve Bhabinkamtibmas, Indonesia's community policing initiative, by rethinking its implementation under "POLRI 4.0." Using qualitative data from field observations, focus group talks, and police and community interviews in Metro City Lampung, Indonesia. This study found five critical gaps in current practice: misalignment between digital policy and field operations; limited use of microdata in policy decisions; weak adaptation to urban social contexts; trust deficits between officers and citizens; and no upward data flows into strategic planning. Using procedural justice theory and data-driven governance literature, the essay integrates door-to-door engagement, microdata use, contextual adaptation, and technology-enabled feedback loops. This method transforms community policing from a reporting duty to a strategic trust-building tool. The findings provide a scalable model for community policing in transitional democracies and policy recommendations for measuring citizen trust in local police control. The report emphasizes the need to restructure frontline public service roles using digital tools and human-centre, context-sensitive governance.
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