
The burgeoning significance of coastal and maritime tourism to the global economy necessitates an innovative approach to marketing and operations management, particularly in the context of digital transformation and environmental sustainability. This paper presents a comprehensive investigation into the application and impact of Key Performance Indicators (KPIs) in enhancing the strategic management of coastal and maritime tourism destinations. Through a mixed-methods research design, incorporating both quantitative and qualitative analyses, the study examines the role of KPIs in optimizing marketing strategies, promoting environmental sustainability, and fostering community engagement. Findings reveal that specific KPIs related to guest satisfaction, digital engagement, and environmental performance are pivotal in driving marketing efficiency, operational excellence, and sustainable tourism practices. Case studies from diverse geographical regions underscore the adaptability and effectiveness of KPI-driven strategies across different market conditions and tourism models. The study contributes to the theoretical discourse on tourism marketing and management by integrating digital innovation with sustainability principles, offering actionable insights for practitioners aiming to achieve competitive advantage and sustainability in coastal and maritime tourism. The paper concludes with a call for the adoption of a comprehensive KPI framework, emphasizing the critical role of data-driven decision-making in navigating the complexities of the modern tourism landscape.
Maritime Tourism, Key Performance Indicators, Digital Transformation, Coastal Tourism, Environmental Sustainability
Maritime Tourism, Key Performance Indicators, Digital Transformation, Coastal Tourism, Environmental Sustainability
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 0 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
