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Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
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A Framework for Intelligent Hospital Automation and Decision Support Using RPA and Business Intelligence

Authors: M. Jaithoon Bibi*, K. Saniya Kamath;

A Framework for Intelligent Hospital Automation and Decision Support Using RPA and Business Intelligence

Abstract

Hospitals today operate in highly complex environments where administrative efficiency and timely decision-making are as critical as clinical excellence. Manual and semi-automated hospital workflows often lead to scheduling conflicts, uneven resource utilization, and limited operational visibility. In this context, intelligent automation and analytics have emerged as key enablers of digital transformation in healthcare administration. This paper presents a conceptual framework for intelligent hospital automation and decision support that integrates Robotic Process Automation (RPA) with Business Intelligence (BI) techniques. The proposed framework focuses on automating core administrative workflows such as patient appointments, doctor workload management, and pharmacy operations, while simultaneously transforming operational data into analytical insights for hospital management. By combining automation-driven data generation with analytics-based decision support, the framework aims to enhance operational transparency, improve resource utilization, and support informed administrative decisions. The study adopts a system-oriented and analytical perspective, positioning the framework as a scalable and adaptable model for modern hospital information systems.

Keywords

Intelligent Hospital Automation, Robotic Process Automation, Business Intelligence, Hospital Information Systems, Decision Support Systems, Healthcare Analytics

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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