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Other literature type . 2026
License: CC BY
Data sources: Datacite
ZENODO
Other literature type . 2026
License: CC BY
Data sources: Datacite
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The impact of artificial intelligence on organizational behaviour: An empirical survey-based study

Authors: Y. S. Kiranmayi;

The impact of artificial intelligence on organizational behaviour: An empirical survey-based study

Abstract

Artificial Intelligence (AI) is increasingly embedded in organizational processes, reshaping how employees perform tasks, make decisions, and relate to their organizations. Despite growing interest in AI-driven transformation, empirical evidence explaining its behavioural implications remains limited, particularly from an organizational behavior perspective. This study examines the impact of AI adoption on key organizational behavior outcomes employee performance, job satisfaction, decision-making effectiveness, and organizational commitment while investigating the mediating role of trust in AI as a psychological mechanism. Using a quantitative, cross-sectional survey design, data were collected from 250 employees and managers across IT, manufacturing, healthcare, and service sectors (banking, education, and hospitality). Descriptive statistics, reliability analysis, correlation analysis, and multiple regression analysis were conducted using SPSS. The findings indicate that AI adoption significantly enhances employee performance, decision-making effectiveness, and organizational commitment, while job satisfaction shows a moderate but significant relationship. Trust in AI partially mediates the relationship between AI adoption and organizational behavior outcomes. The study contributes to organizational behavior and information systems literature by empirically positioning AI as a socio-technical resource and highlighting trust as a critical psychological mechanism for effective AI integration.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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