Adequate hostel accommodation plays a significant role in students’ university selection, making residential facilities essential for strengthening institutional reputation and supporting student enrollment. In Nigeria, rising student population have intensified accommodation challenges, emphasizing the need for systematic evaluation of on-campus hostels. Students’ feedback is crucial for identifying service gaps, enhancing facility quality, and improving overall residential experience; however, many universities lack structured assessment processes, limiting informed decision-making and effective management. This study assessed Nigerian universities’ hostels using Lagos State University (LASU) as a case study. A structured questionnaire gathered demographic information such as age, academic level, and ethnicity and feedback on essential operational aspects, including the application and allocation process, communication channels, facility quality, complaint procedures, and management responsiveness. Respondents represented various faculties, with the Faculty of Science most prominent. Most participants were first-year students, predominantly aged 18, largely Christian, and mainly of Yoruba ethnicity. Findings indicate that accommodation allocation notifications were mostly delivered through the Student Affairs Division, with others received through digital and interpersonal channels. Students expressed satisfaction with hostel security and cleanliness but raised concerns regarding waste management and delays in complaint resolution. The study provides valuable insights to guide improvements in hostel management and student satisfaction.