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Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
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The Effects of Purchaser Service Management on Business Development

Authors: Dr. Gift Ugwe Roman;

The Effects of Purchaser Service Management on Business Development

Abstract

The study examines the effects of Purchaser service management on Business development using Proma Paints Business in Lagos. Four research objectives were used, namely: to examine the impact of Purchaser service management (PSM) on the overall performance of an organization; to identify the specific areas of Business development that are most influenced by effective PSM; to understand the role of PSM in enhancing Purchaser satisfaction and loyalty, and how this translates into improved Business development; and to investigate the potential barriers to effective PSM implementation in business development. The target population consists of employees of Proma Paints Business in Lagos. A simple random sampling techniques was adopted for the study. Descriptive research design was used in the study. The study concluded that while PSM comes with its challenges, the benefits far outweigh the drawbacks. The study recommended that organizations should prioritize the implementation of PSM systems.

Keywords

Proma Paints Lagos., Organizational Performance, Business Development, Customer Satisfaction, Customer Loyalty, Service Quality, eirapublisher.com, Purchaser Service Management

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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