
The Office of Women's Empowerment and Child Protection, Population Control, and Family Planning (DP3AP2KB) of West Sumatra Province holds a strategic mandate in gender mainstreaming and child protection. However, the effectiveness of public services in this agency is hindered by data governance that is still conventional, fragmented, and paper-based. This condition causes inefficiencies in training registration, delays in report recapitulation of up to 3-5 days, and the risk of losing strategically valuable historical data. This article presents the results of the service digitalization program implementation through the development of an Integrated Management Information System. The implementation method adopts a Participatory Action Research (PAR) approach with an Agile Prototyping system development model involving active partner participation. Unlike conventional training approaches, the technology transfer strategy is carried out through intensive mentoring to key users and the distribution of Partner Manual Books (User Manuals) for self-paced learning, to minimize operational disruption. Implementation results show significant transformation: the system successfully integrated a potential of 5,000+ training history data into a centralized database, cut registration duration from 1-2 days to 15-30 minutes, and accelerated the report recapitulation process to real-time. This success confirms that digitalization accompanied by personal mentoring strategies can substantially improve bureaucratic efficiency and the quality of women's empowerment services.
Digital Technology, Citizen initiative, Building site
Digital Technology, Citizen initiative, Building site
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