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ZENODO
Dataset . 2026
License: CC BY
Data sources: ZENODO
ZENODO
Dataset . 2026
License: CC BY
Data sources: Datacite
ZENODO
Dataset . 2026
License: CC BY
Data sources: Datacite
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Replication data for Beyond Tickets and Texts: Addressing Challenges in AI-driven Customer Service

Research datakeyboard_double_arrow_right Dataset 26 Jan 2026 English Publisher:Zenodo
Authors: Fodor, Szabina;

doi: 10.5281/zenodo.18374191 , 10.5281/zenodo.18374192

Replication data for Beyond Tickets and Texts: Addressing Challenges in AI-driven Customer Service

Abstract

This dataset contains the data and computational artifacts supporting the study, "Beyond Tickets and Texts: Addressing Challenges in AI-driven Customer Service" It includes the abstract corpus used for topic modeling, precomputed embeddings, full BERTopic configuration files, clustering outputs. The dataset is intended to enable transparent auditing and deterministic reproduction of the analyses reported in the revised manuscript.

Related Organizations
Keywords

Artificial intelligence, Customer Service, Text Analytics, Morphologically Rich Languages, Natural Language Processing

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    		 Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    		 Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Related to Research communities
Digital Humanities and Cultural Heritage