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Article . 2026
License: CC BY
Data sources: ZENODO
Computer Fraud & Security
Article . 2026 . Peer-reviewed
Data sources: Crossref
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Article . 2026
License: CC BY
Data sources: Datacite
ZENODO
Article . 2026
License: CC BY
Data sources: Datacite
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Human–AI Collaboration in Insurance Fraud Detection: Ethical Cloud-Native Architectures for Fair and Transparent Decision Support

Authors: Harender Bisht;

Human–AI Collaboration in Insurance Fraud Detection: Ethical Cloud-Native Architectures for Fair and Transparent Decision Support

Abstract

Claims fraud detection systems are confronted with pressing issues regarding balancing efficiency with ethical due diligence as more organizations migrate towards cloud-native architectures and AI-driven autonomous decision-making. The merging of computing models with ML capabilities facilitates concurrent data processing from varied sources, thereby raising pressing dilemmas on fairness, explainability, and accountability for claim assessment. Cloud-native architectures and designs offer structured blueprints for developing fraud detection systems with human diligence, explainability tools, and bias removal tools incorporated at junctures for critical decisions. Microservices designs, event-processing architectures, and containerized designs offer flexible architectures amenable for building systems with independent components for ethical safeguarding and prediction analytics seamlessly. Distributed data processing platforms enable stable and equal data access with audit trail capabilities vital for regulatory functions. Auto-scaling infrastructures optimize system efficiency without degraded performance under fluctuating usage demands, preventing hasty decisions with an influx of claims. Human-readable descriptions from AI with explainable components make feasible domain-expert interpretations on fraud detection. Process mining tools analyze workflow patterns, identifying opportunities for collective improvements on system efficiency and fairness. Social implications for these technologies and planning considerations include trust and fairness in financial service accessibility and service enablement among policyholders and wholesale challenges on algorithmic and AI-driven legitimacies.

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green