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Bridging AI and Enterprise: A Model Context Protocol Implementation for Unified Workplace Productivity

Authors: Amit Gupta;

Bridging AI and Enterprise: A Model Context Protocol Implementation for Unified Workplace Productivity

Abstract

Abstract As enterprise software stacks have grown, so has the burden on knowledge workers. Engineers and analysts now spend a surprising amount of their day just navigating between different platforms—switching from docs to source control to issue boards to observability tools—rather than doing actual work. This paper represents a novel implementation of the Model Context Protocol (MCP) that bridges Large Language Models (LLMs) with enterprise services to create a unified AI-powered assistant. We built our system to connect with the tools teams already use every day—Confluence for documentation, GitLab for code, Jira for tracking projects, and monitoring platforms like Grafana, OpenSearch, and Open Telemetry. By using a common protocol to tie everything together, users can simply ask questions in plain English and get answers from any of these systems. Our research examines real-world productivity changes across three key areas: building software, handling incidents, and writing technical docs. When we measured the outcomes, teams found the information they needed in roughly half the time, while their ability to work across different systems improved by over a third. The implementation validates MCP as a viable standard for enterprise AI integration while providing actionable guidance for organizations aiming to improve how they work using generative AI. Keywords Model Context Protocol, Large Language Models, Enterprise Integration, AI Assistants, DevOps, Observability, GitLab, Jira, Confluence, Grafana, OpenSearch, Workplace Productivity.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green