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ZENODO
Article . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
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The Impact of Total Quality Management Practices on Program Quality in Arabic Language Education for Non-Native Learners

Authors: Abdulwasiu Isiaq Nasirudeen1*, Lukman Alawi Ishaq2;

The Impact of Total Quality Management Practices on Program Quality in Arabic Language Education for Non-Native Learners

Abstract

This study examines the impact of Total Quality Management (TQM) practices on the quality of Arabic language education programs designed for non-native learners. Using a quantitative correlational design, survey data were collected from 180 instructors, administrators, and quality assurance coordinators across higher education institutions and language centers. The instrument measured five TQM dimensions (leadership commitment, learner focus, continuous improvement, faculty involvement, and data-driven decision making) and four program quality dimensions (curriculum effectiveness, teaching quality, assessment quality, and learner satisfaction). Results from Pearson correlation and multiple regression analyses indicated strong, positive relationships between TQM implementation and all dimensions of program quality (r = .61–.82, p < .01). Leadership commitment and continuous improvement emerged as the strongest predictors of overall program quality (β = .36, p < .001; β = .29, p < .001, respectively). The findings support the adoption of comprehensive TQM frameworks to enhance Arabic language programs serving non-native learners.

Keywords

Total Quality Management, program quality, Arabic language education, non-native learners, quality assurance, curriculum development.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green