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ZENODO
Article . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
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IMPROVING SERVICE EFFICIENCY IN COMMERCIAL BANKS (THE EXAMPLE OF KAPITALBANK)

descriptionPublicationkeyboard_double_arrow_right Article 07 Dec 2025Publisher:Zenodo
Authors: Sherdonayeva, Gulnoz; Mamadjanova, Tuygʻunoy;

doi: 10.5281/zenodo.17847401 , 10.5281/zenodo.17847400

IMPROVING SERVICE EFFICIENCY IN COMMERCIAL BANKS (THE EXAMPLE OF KAPITALBANK)

Abstract

This article examines the issues of improving the efficiency of service provision in commercial banks. The main focus is on the possibilities of optimizing the service system using the example of Kapitalbank. The main ways of introducing technological innovations in banking services, creating convenience for customers, and increasing competitiveness are analyzed.

Related Organizations
Keywords

Commercial banks, service efficiency, Kapitalbank, technological innovations, competitiveness.

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green