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THE EFFECT OF SOCIAL MEDIA MARKETING ON CONSUMER BUYING BEHAVIOR TOWARDS 100 PLUS SOFT DRINK

Authors: Mohammad Zubair;

THE EFFECT OF SOCIAL MEDIA MARKETING ON CONSUMER BUYING BEHAVIOR TOWARDS 100 PLUS SOFT DRINK

Abstract

This study investigates the effect of social media marketing on consumer buying behavior toward the 100 Plus soft drink brand. Rapid growth in social media has transformed how FMCG companies engage consumers, yet 100 Plus faces challenges in effectively targeting diverse audiences in Malaysia and Singapore. Using a quantitative research design, primary data were collected through a structured questionnaire distributed via Google Forms, yielding responses from 30 participants selected through systematic sampling. The survey measured brand awareness, engagement, content appeal, perception, brand loyalty, and buying behavior using a five-point Likert scale. Descriptive analysis revealed that social media marketing significantly enhances consumer perception of 100 Plus, increases brand loyalty, and positively influences purchase decisions. Findings also show strong engagement through contests, visuals, and user-generated content, though brand awareness and content relevance require improvement. Overall, the study concludes that strategic social media marketing plays a crucial role in shaping consumer behavior and strengthening brand loyalty.

Keywords

100 plus, soft drink, social media marketing, consumer, buying behavior

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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green