Powered by OpenAIRE graph
Found an issue? Give us feedback
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ ZENODOarrow_drop_down
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
ZENODO
Article . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
versions View all 2 versions
addClaim

The Collapse of Trust in AI Assistants: A Practical Examination for Decision Makers

Authors: de Rosen, Tim;

The Collapse of Trust in AI Assistants: A Practical Examination for Decision Makers

Abstract

Enterprises increasingly rely on AI assistants to support research, procurement, product comparisons, competitive intelligence, and communication tasks. These systems are commonly assumed to behave like stable analysts: consistent, predictable, and aligned with factual sources. Our findings demonstrate that this assumption is incorrect. Across 200 controlled tests involving GPT, Gemini, and Claude, we observe substantial instability: 61 percent of identical runs produce materially different answers 48 percent shift their reasoning 27 percent contradict themselves 34 percent disagree with competing models This behaviour is structural, not incidental. It arises from silent model updates, a lack of stability thresholds, missing audit trails, and optimisation for plausibility rather than reproducibility. This paper presents the evidence, explains why the volatility cannot be resolved by model vendors, outlines the financial and regulatory consequences for enterprises, and proposes a governance framework for prevention and remediation. The analysis is designed for CFOs, CROs, GCs, CIOs, board members, and executive decision makers.

Keywords

Model Drift, AI Governance, CRO, CEOCFO, Enterprise Risk, Narrative Reliability, Fortune 500, Audit, Trust, AIVO Standard, LLM Instability, Reproducibility

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green