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ZENODO
Article . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
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Factors Associated with Patient Satisfaction in Disease Prevention Control among Patients Attending Outpatient Services at Muhima Referral Hospital-Rwanda, 2025

Authors: Nizeyimana Fidele; Dr Amanuel Kidane Andegiorgish; Nduwamungu Alexis; Nsekeyimana Damien;

Factors Associated with Patient Satisfaction in Disease Prevention Control among Patients Attending Outpatient Services at Muhima Referral Hospital-Rwanda, 2025

Abstract

Abstract: Patient satisfaction in disease prevention and control reflects the quality of healthcare delivery, especially in developing countries like Rwanda. This study assessed factors influencing patient satisfaction among 220 outpatients at Muhima Referral Hospital using a cross-sectional design and structured questionnaires. Data were analyzed using SPSS version 26, with descriptive and chi-square tests applied. Results revealed that 69.8% of patients were satisfied with overall services, and 69.7% rated them as effective. Interpersonal relations were highly rated (80.7%), professionalism (84.8%), and communication clarity (81.7%). Accessibility (77%) and affordability (69.7%) also contributed to satisfaction, though 17.4% expressed dissatisfaction with access and 15.6% with waiting time. Significant predictors included waiting time (AOR = 2.94, p = 0.026), education level (p < 0.05), staff attitude (p = 0.004), and communication clarity. The study concludes that while satisfaction is high, improving affordability, access, and timeliness can further strengthen patient-centered care in Rwanda. Keywords: Accessibility of Services, Curative and Follow-up Services, Disease Prevention and Control, Health Security Factors, Patient Satisfaction, Personal Relationships and Staff Etiquette, Prevalence of Patient Satisfaction, Turnaround Time in Service Delivery. Title: Factors Associated with Patient Satisfaction in Disease Prevention Control among Patients Attending Outpatient Services at Muhima Referral Hospital-Rwanda, 2025 Author: Nizeyimana Fidele, Dr Amanuel Kidane Andegiorgish, Nduwamungu Alexis, Nsekeyimana Damien International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Vol. 13, Issue 2, October 2025 - March 2026 Page No: 106-121 Research Publish Journals Website: www.researchpublish.com Published Date: 13-November-2025 DOI: https://doi.org/10.5281/zenodo.17599897 Paper Download Link (Source) https://www.researchpublish.com/papers/factors-associated-with-patient-satisfaction-in-disease-prevention-control-among-patients-attending-outpatient-services-at-muhima-referral-hospital-rwanda-2025

Keywords

Curative and Follow-up Services, Health Security Factors, Prevalence of Patient Satisfaction, Personal Relationships and Staff Etiquette, Turnaround Time in Service Delivery, Disease Prevention and Control, Patient Satisfaction, Accessibility of Services

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green