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Journal of Economics Finance and Management Studies
Article . 2025 . Peer-reviewed
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ZENODO
Article . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
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Bridging the Digital Financial Divide: Trust Formation and Fintech Adoption Intentions in Rural Vietnam

Authors: Tuan Minh HOANG; Vu Hiep HOANG;

Bridging the Digital Financial Divide: Trust Formation and Fintech Adoption Intentions in Rural Vietnam

Abstract

This study investigates the determinants of trust formation and fintech adoption intentions among rural consumers in Vietnam, addressing a critical gap in understanding financial inclusion dynamics in emerging economies. Employing a mixed-methods approach combining structural equation modeling (SEM) and fuzzy-set qualitative comparative analysis (fsQCA), this research examines 486 rural Vietnamese consumers across six provinces. The theoretical framework integrates the Unified Theory of Acceptance and Use of Technology (UTAUT2) with institutional trust theory and social cognitive theory to elucidate the complex pathways through which trust emerges in resource-constrained environments. The findings reveal that perceived usefulness (β = 0.342, p < 0.001) and social influence (β = 0.287, p < 0.001) significantly predict trust formation, while institutional support moderates the relationship between trust and adoption intention (β = 0.194, p < 0.01). The fsQCA analysis identifies four distinct configurational pathways to high adoption intention, demonstrating that multiple combinations of antecedents can achieve the same outcome. Notably, the presence of strong institutional support can compensate for lower levels of technological self-efficacy in driving adoption intentions. This research contributes to financial inclusion literature by providing empirical evidence of trust's mediating role in technology acceptance within collectivist, hierarchical societies and offers practical implications for policymakers and fintech providers seeking to bridge the digital financial divide in Southeast Asian rural markets.

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Keywords

fintech adoption, trust formation, rural consumers, financial inclusion, Vietnam

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
Green
gold