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ZENODO
Conference object . 2010
License: CC BY
Data sources: ZENODO
ZENODO
Conference object . 2010
License: CC BY
Data sources: Datacite
ZENODO
Conference object . 2010
License: CC BY
Data sources: Datacite
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Investigating the Impact of Selected Marketing Mix Elements on Brand Equity: The Case of the Banking Industry

Authors: Esmaeili, Zeinab;

Investigating the Impact of Selected Marketing Mix Elements on Brand Equity: The Case of the Banking Industry

Abstract

Brand equity is the most common term used to represent brand performance and is measured in terms of financial value on corporate balance sheets. This research was conducted for the first time in the world within the banking industry. While earlier works examined the 7Ps in banking or brand equity in services separately, this research uniquely combines both perspectives within a single empirical model. In this study, the effect of selected service marketing mix elements on brand equity is examined. The survey is based on a cluster sampling procedure of bank customers (n = 400), and the results were analyzed using the Structural Equation Modeling (SEM) method. The research instrument was a questionnaire whose reliability was calculated using Cronbach's alpha (α = 0.92), and its content validity was analyzed and confirmed by expert opinions.The results show that banking services, advertising, and employee behavior have a positive and significant effect on brand equity. Finally, advertising was identified as the most influential element in increasing brand equity.

Keywords

Service Marketing Mix Elements, Competitive Advantage, Brand Equity

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green