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ZENODO
Other literature type . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Other literature type . 2025
License: CC BY
Data sources: Datacite
ZENODO
Other literature type . 2025
License: CC BY
Data sources: Datacite
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E‑SERVICE DEVELOPMENT IN MANAGEMENT: THE CASE OF UZBEKISTAN'S PUBLIC SECTOR

Authors: Begoyim Uralova;

E‑SERVICE DEVELOPMENT IN MANAGEMENT: THE CASE OF UZBEKISTAN'S PUBLIC SECTOR

Abstract

This article examines the development of e-services within Uzbekistan’s public sector and evaluates their role in transforming public management practices. Over the past decade, Uzbekistan has intensified its digitalization agenda, introducing a wide range of online services aimed at improving administrative efficiency, transparency, and citizen satisfaction. Using policy analysis, institutional review, and sector-specific case studies, the paper highlights key achievements such as the expansion of integrated digital platforms, the adoption of data-driven decision-making tools, and the increasing interoperability of government information systems. The findings reveal that while significant progress has been made, challenges remain related to technical infrastructure, workforce digital skills, regulatory coherence, and user trust. The article concludes by proposing strategic directions for enhancing e-service maturity, strengthening governance mechanisms, and ensuring sustainable digital transformation in the public management system of Uzbekistan.

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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green