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ZENODO
Article . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
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Digital Governance and E-Government Transformation in Public Service Delivery in Nigeria

Authors: Nwambuko, Temple, C.; Eyikorogha,, Queen; Chigozie, Joy, N.;

Digital Governance and E-Government Transformation in Public Service Delivery in Nigeria

Abstract

The integration of digital governance and e-government transformation has become a cornerstone of public administration reform globally, particularly in improving efficiency, transparency, and accountability in public service delivery. This study examines the impact of digital governance initiatives in Nigeria, focusing on their role in enhancing efficiency, promoting accountability, and identifying key challenges that hinder their effectiveness. The study adopted the Technology–Organization–Environment (TOE) framework as its theoretical foundation. Using a descriptive survey design, data were collected from 300 respondents drawn from three key federal ministries and citizens interacting with e-government platforms. Quantitative data were analysed using descriptive statistics, Chi-square tests, Pearson’s correlation, and multiple regression, while qualitative insights were obtained through key informant interviews. The findings reveal that digital governance initiatives have significantly improved efficiency and transparency, particularly through platforms such as the Treasury Single Account (TSA), Integrated Payroll and Personnel Information System (IPPIS), and Government Integrated Financial Management Information System (GIFMIS). However, the results also show that systemic barriers including weak ICT infrastructure, low digital literacy, and entrenched corruption continue to undermine full-scale transformation. The study concludes that while Nigeria has made notable progress, sustainable digital governance requires stronger infrastructure investment, enhanced digital literacy, policy consistency, and deeper citizen inclusiveness.

Related Organizations
Keywords

Digital governance, E-government, Nigeria., Public service delivery, Transparency.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green
gold