The EMERALD UI/UX (user interface/user experience) offers the user interface (UI) and user experience (UX) to address Compliance as-a-Service2 (CaaS) and its continuous and lean re-certification aspects with a focus on the user’s needs. The goal is to develop a concrete user interaction concept that leads to a fully-fledged UI/UX for EMERALD. This deliverable D4.2 is the extended version of D4.1, which was released in M9. D4.2 is related to WP4 - User interaction and user experience development and presents the final results regarding T4.1 - Requirements engineering with compliance managers and auditors and T4.2 - Modelling work processes. The document describes the final methodology that we applied in WP4, which includes the requirement analysis conducted, the final results derived regarding the work processes and workflows, the personas and scenarios, and the complete set of UI/UX requirements relevant for implementing the EMERALD UI/UX. In more detail, in this deliverable we present, first, the results of the interactive interview session to get insights about the pilot partners’ needs. Second, we present the final results of the elicited work processes and workflows and how they could be enhanced by using the EMERALD UI. Third, we included the final set of personas and corresponding scenarios. And finally, we present the elicited UI/UX requirements.