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Other literature type . 2025
License: CC BY
Data sources: Datacite
ZENODO
Other literature type . 2025
License: CC BY
Data sources: Datacite
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Customer Segmentation Based on Online Shopping Using K-Means Algorithm

Authors: Km Vandna, Mr.Pawan Yadav;

Customer Segmentation Based on Online Shopping Using K-Means Algorithm

Abstract

Customer segmentation is a crucial strategy for businesses seeking to optimize marketing efforts and enhancecustomerexperiences. This study explores the use of the K-means clustering algorithm tosegment customers based ontheironline shopping behavior. By analyzing data from a large dataset of online transactions, we identify key features suchas purchase frequency, total spending, recency of purchases, and product category preferences for clustering. Using the Kmeans algorithm, we group customers into distinct segments, each exhibiting unique shopping behaviors and preferences.The analysis reveals valuable insights into customer profiles, enabling targeted marketing strategies and personalizedrecommendations. We evaluate the clustering results using metrics such as silhouette score and visualize the segments fora comprehensive understanding of customer groups. The findings provide actionable strategies for businesses to engagewith customers more effectively, improve customer satisfaction, and drive sales growth.Overall, this study demonstrates the potential of leveraging the K-means algorithm for customer segmentationin thecontext of online shopping behavior, offering businesses a pathway to achieve better customer engagement and optimizemarketing campaigns. 

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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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