
This study investigates the impact of electronic banking (e-banking) on digital inclusion within Nigeria's banking sector, focusing on selected deposit money banks in Benue State. Amidst rapid global digital transformation, e-banking services, Automated Teller Machines (ATMs), mobile banking, Point-of-Sale (POS) terminals, and smart cards are pivotal in reshaping financial access and efficiency. Digital inclusion, encompassing legal identification, financial access, trust, and security, is critical for equitable participation in the digital economy. Employing a survey research design, data were collected from 350 customers across four major banks (UBA, First Bank, Fidelity Bank, and Zenith Bank) and analyzed using multiple regression. The findings reveal that all dimensions of e-banking exert significant positive effects on digital inclusion: ATMs (β = 0.945, p < 0.05), mobile banking (β = 0.930, p < 0.05), POS terminals (β = 0.577, p < 0.05), and smart cards (β = 0.645, p < 0.05). Collectively, these e-banking channels explain 67.3% of the variation in digital inclusion. The study concludes that e-banking is a potent driver of digital inclusion in Nigeria, though challenges like cybersecurity threats and infrastructure gaps persist. Recommendations include enhancing security protocols, promoting digital literacy, investing in robust infrastructure, and fostering inclusive policies to maximize the benefits of digital financial services for all segments of the population.
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 0 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
