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ZENODO
Article . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
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Electronic Banking and Digital Inclusion in Nigeria: An Empirical Analysis of Deposit Money Banks in Benue State

Authors: Terwase Swande; Yua Henry; Johnmark Korna; Temitope Abiodun Oje;

Electronic Banking and Digital Inclusion in Nigeria: An Empirical Analysis of Deposit Money Banks in Benue State

Abstract

This study investigates the impact of electronic banking (e-banking) on digital inclusion within Nigeria's banking sector, focusing on selected deposit money banks in Benue State. Amidst rapid global digital transformation, e-banking services, Automated Teller Machines (ATMs), mobile banking, Point-of-Sale (POS) terminals, and smart cards are pivotal in reshaping financial access and efficiency. Digital inclusion, encompassing legal identification, financial access, trust, and security, is critical for equitable participation in the digital economy. Employing a survey research design, data were collected from 350 customers across four major banks (UBA, First Bank, Fidelity Bank, and Zenith Bank) and analyzed using multiple regression. The findings reveal that all dimensions of e-banking exert significant positive effects on digital inclusion: ATMs (β = 0.945, p < 0.05), mobile banking (β = 0.930, p < 0.05), POS terminals (β = 0.577, p < 0.05), and smart cards (β = 0.645, p < 0.05). Collectively, these e-banking channels explain 67.3% of the variation in digital inclusion. The study concludes that e-banking is a potent driver of digital inclusion in Nigeria, though challenges like cybersecurity threats and infrastructure gaps persist. Recommendations include enhancing security protocols, promoting digital literacy, investing in robust infrastructure, and fostering inclusive policies to maximize the benefits of digital financial services for all segments of the population.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green