Powered by OpenAIRE graph
Found an issue? Give us feedback
ZENODOarrow_drop_down
ZENODO
Journal . 2025
License: CC BY
Data sources: Datacite
ZENODO
Journal . 2025
License: CC BY
Data sources: Datacite
versions View all 2 versions
addClaim

This Research product is the result of merged Research products in OpenAIRE.

You have already added 0 works in your ORCID record related to the merged Research product.

ANALYSIS OF THE CITIZEN SATISFACTION WITH THE PRIORITY PROGRAMS OF THE LOCAL GOVERNMENT UNIT OF THE MUNICIPALITY OF MONKAYO, DAVAO DE ORO, PHILIPPINES

Authors: JACQUES ELEAZER B. BETE, OIC-NW1*; MARIEL ABUELA LPT, MAPM2; NOLI V. YORONG3;

ANALYSIS OF THE CITIZEN SATISFACTION WITH THE PRIORITY PROGRAMS OF THE LOCAL GOVERNMENT UNIT OF THE MUNICIPALITY OF MONKAYO, DAVAO DE ORO, PHILIPPINES

Abstract

Abstract This study investigates the effectiveness of local governance initiatives in Monkayo, Davao de Oro, Philippines. It explores citizen satisfaction concerning the Local Government Unit's (LGU) priority programs, encapsulated in the ASENSO framework, which includes Agriculture, Social Services, Education, Natural Resources and Environment, Security, Peace and Order, and Opportunity. This research highlights the importance of citizen satisfaction as a measure of local government performance. However, despite the essential role of these programs in enhancing community well-being and socioeconomic development, empirical data on citizen satisfaction in rural settings like Monkayo is limited. The study addresses this gap by employing a quantitative descriptive research design, utilizing a survey distributed across the municipality's 21 barangays, with a sample size of 385 residents. Results indicate a high level of satisfaction with the LGU's priority programs, with an overall mean score of 4.36, categorized as "very high." Specifically, Education Services received the highest mean score of 4.45, followed closely by Social Services (4.40) and Security, Peace, and Order (4.38). The findings suggest that the LGU's initiatives are meeting community expectations and promoting trust and engagement between citizens and local authorities. The study concludes that understanding citizen satisfaction is important for local government officials to refine service delivery and enhance public administration practices. Furthermore, this research serves as a model for similar rural municipalities aiming to evaluate and improve their public service programs by providing a comprehensive assessment of citizen attitudes toward local governance.

Keywords

Keywords: Citizen Satisfaction, ASENSO Monkayo, Local Government Unit (LGU), Municipality of Monkayo

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Upload OA version
Are you the author of this publication? Upload your Open Access version to Zenodo!
It’s fast and easy, just two clicks!