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{"references": ["1.\tAertsen, F 1993, \u201eContracting-out the physical distribution function: a trade-off between asset specificity and performance measurement\u201f, International Journal of Physical Distribution and Logistics Management, vol. 23, no.1, pp23-9. 2.\tAghazadeh,SM 2003, \u201eHow to choose an effective third party logistics provider\u201f, Management research News, vol.26, no.7, pp 50-8. 3.\tAndersson, D and Norman, A 2002, \u201eProcurement of logistics services: a minute\u201fs work or a multi-year project?, European journal of Purchasing & Supply Management, vol.8, pp3-14 4.\tBoyson, S, Corsi, T, Dresner, ME, and Rabinovich, E 1999, \u201eManaging effective 3PL relationships; what does it take?\u201f, Journal of Business Logistics vol.21, no.1, pp 73- 100. 5.\tBurgess, R 1984, In the Field: An Introduction to Field Research, George Allen and Unwin Ltd., London, UK. Cooper, MC and Gardener, JT 1993, Building good business relationships: More than partnering or strategic alliances\u201f, International Journal of Physical Distribution and Logistics Management vol.23, no.6, pp14-26. Discount Store News 1999, \u201eOutsourcing reverse logistics push into high gear\u201f, Discount Store News, March 22, vol.38, no.6, p8. 6.\tVan Laarhoven, P, Berglund, M and Peters, M 2000, \u201eThird party logistics in Europe-five years later\u201f, International Journal of Physical Distribution & Logistics Management, vol. 30, no. 5, pp 425-42. 7.\tVan Maanen 1979, \u201eReclaiming Qualitative Methods for Organisational Research: A Preface\u201f, Administrative Science Quarterly, vol24, no.4, pp. 520-526. 8.\tWilding, R and Juriado, R 2004, \u201eCustomer perceptions on logistics outsourcing in the European customer goods industry\u201f, International Journal of Physical Distribution & Logistics Management, vol. 34, no.8, pp 628-44."]}
A key decision in logistics management from the customer’s point of view is the selection of the transportation mode and carrier to move company’s inbound and outbound freight. When making this decision, managers must typically consider different attributes related to cost and transit time as the primary criteria. However, the importance of individual factors often depends on the industry and company size. Moreover, even these factors may differ within a company form one facility to the next (Meixel & Norbis, 2008). 3PL selection criteria, especially the mode choice and carrier selection are part of the logistics decision making process of the 3PL customers. These include identifying relevant logistics performance variables, selecting the most suitable mode of transport and carrier, negotiating rates and level of service, and evaluating the carrier performance (Monczka, Trent & Handfield, 2005). According to Russell and Taylor (2003), transportation costs within manufacturing firms in 2003 were average 20 percent of the total production costs. Thus, no doubt these decisions are important to logistics managers.
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