This Operational Management Policy (OMP) document is created in alignment with the D2.9 Services Requirement Levels (SRL).The Operational Management Policy for RESILIENCE outlines comprehensive best practices and standards for operational governance, risk management, service-level objectives, and continuous improvement processes. This policy ensures that all operational aspects, not limited to software development, are consistent, structured, and robustly managed within RESILIENCE, thereby supporting the project's overall integrity and effectiveness.This Operational Management Policy (OMP) is closely connected to Deliverable D2.1 — Services Preparation & Implementation Strategy , which defines the catalogue, guiding principles and phased roll-out of services. The OMP therefore describes “how” those services will be governed once RESILIENCE transitions from the current Preparatory Phase (PP) to the Implementation Phase (IP).