
The COVID-19 pandemic has brought about unprecedented disruptions in global economies, significantly influencing consumer behaviour across different sectors. Lockdowns, health concerns, and uncertainty altered the way consumers perceive, purchase, and prioritize products and services. This research paper investigates the multidimensional changes in consumer behaviour in the post-COVID-19 era, particularly in the Indian context. The study reveals that digital transformation played a pivotal role in reshaping shopping habits, with a significant shift towards e-commerce and contactless transactions. Consumers demonstrated increased preference for health, hygiene, and wellness products, while discretionary and luxury spending saw a decline. Furthermore, financial insecurities led to more value-driven and conscious consumption. The research is based on primary data collected through a structured questionnaire from 200 respondents, analyzed using descriptive statistics and chi-square tests. The findings offer valuable insights for marketers, retailers, and policymakers to understand the emerging behavioural trends and adapt their strategies accordingly in a post-pandemic world.
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 0 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
