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Conference object . 2025
License: CC BY
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Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
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THE ROLE OF NON-VERBAL COMMUNICATION IN APOLOGY

Authors: Turaxodjayeva, Shahzoda;

THE ROLE OF NON-VERBAL COMMUNICATION IN APOLOGY

Abstract

This thesis investigates how important nonverbal cues, especially body language and facial expressions. In order to gain a better understanding of the sincerity, urgency, and emotional depth of an apology, it looks at how these nonverbal clues either support or take the place of verbal expressions of regret. Through an examination of both casual and formal apology cases, this thesis intricacies of non-verbal communication that accompany verbal apologies and assess how well they convey regret or responsibility. It also shows how different situations and cultures affect people’s interpretation of facial expressions and body language when apologizing. Drawing on a range of fields, such as linguistics, psychology, and communication studies, the thesis provides a thorough understanding of how posture, gestures, and facial expressions influence the perception of an apology’s authenticity and effectiveness. This work emphasizes the importance of nonverbal communication in the apology process and makes the argument that, in certain situations, nonverbal apology may be more effective than spoken words in expressing regret or forgiveness.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green