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ZENODO
Article . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
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Consumer Loyalty Reviewed from Digital Marketing, Brand Image, and Service Quality (A Study on Honda Automotive Company in Bekasi City)

Authors: Febri Rakhmawati ARSJ, S.E., M.Si.1, Dr. MM Tri Susetyaning Mildawani, M.A., Dra., Psikolog2, Fauzan Muhammad Kasali S.M.3;

Consumer Loyalty Reviewed from Digital Marketing, Brand Image, and Service Quality (A Study on Honda Automotive Company in Bekasi City)

Abstract

Abstract This research aims to determine the contribution of digital marketing, brand image and service quality on consumer loyalty in a study of the Honda automotive company in Bekasi City. In this research, there are three independent variables: digital marketing, brand image, and service quality, which are tested for their impact on the dependent variable, consumer loyalty. The population of this study consists of people who use products from the Honda automotive company in Bekasi City, with a sample size of 100 respondents. The data collection technique used was distributing questionnaires, and the obtained data was then processed using SmartPLS 4 software. Based on the results of the SmartPLS test, it can be concluded that: (1) digital marketing has a significant contribution to consumer loyalty with a t-statistic value > 1.66 and a P-Value 0.05; (3) service quality has a significant contribution to consumer loyalty with a t-statistic value > 1.66 and a P-Value < 0.05.. Keywords: digital marketing, brand image, service quality, consumer loyalty

Keywords

digital marketing, brand image, service quality, consumer loyalty

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average