Powered by OpenAIRE graph
Found an issue? Give us feedback
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ ZENODOarrow_drop_down
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
ZENODO
Article . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
versions View all 2 versions
addClaim

The Role of Influencers and Online Reviews in Enhancing Consumer Trust and Influencing Purchase Decisions

Authors: Guntur Prasetiyo1*, Meylani Tuti2;

The Role of Influencers and Online Reviews in Enhancing Consumer Trust and Influencing Purchase Decisions

Abstract

Abstract This study aims to analyze the influence of influencers and online reviews on purchasing decisions through consumer trust. The sampling technique used was accidental sampling, namely consumers who purchased Kopi Dari Hati Taman Dinari products with a total of 221 people. The questionnaire was distributed in December 2024. The data analysis method was carried out using Structural Equation Modeling (SEM) using SmartPLS. In the digital era, the presence of influencers and online reviews is increasingly considered significant in influencing consumer behavior. However, the results of this study indicate that the presence of influencers does not have a significant influence on purchasing decisions. On the contrary, online reviews have a strong direct influence on purchasing decisions but do not have a significant impact on consumer trust. Consumer trust, as a mediating variable, is also not directly influenced by the presence of influencers. These findings indicate that although influencers are often used as a digital marketing strategy, this factor is not yet effective enough to build trust or encourage purchasing decisions. Online reviews, on the other hand, have a more direct impact on forming purchasing decisions without involving trust as an intermediary. This study provides practical implications for marketers and industry players to prioritize credible and relevant online review management strategies rather than relying solely on collaboration with influencers. In addition, this study also emphasizes the importance of understanding the dynamics between consumer trust and various elements of digital marketing. Keywords: Influencer, online reviews, trust, purchasing decisions.

Keywords

Keywords: Influencer, online reviews, trust, purchasing decisions.

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average