A STUDY ON VARIOUS INNOVATIVE PRACTICES INCORPORATED BY THE FRONT OFFICE  DEPARTMENT &amp; MEASURING THEIR IMPACT ON GUEST SATISFACTION WITH R E SPECT TO  THE WESTIN GURGAON, NEW DELHI HOTEL

descriptionPublicationkeyboard_double_arrow_right Article 30 Sep 2018Publisher:International Journal Of Advanced ResearchJournal:International Journal of Advanced Research, volume 6, pages 578-580 (eissn: 2320-5407,

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Authors: Akshay Nain; Abhimanyu Awasthi; Kunal Seth.;

doi: 10.21474/ijar01/7842 , 10.5281/zenodo.1483071 , 10.5281/zenodo.1483072

A STUDY ON VARIOUS INNOVATIVE PRACTICES INCORPORATED BY THE FRONT OFFICE DEPARTMENT & MEASURING THEIR IMPACT ON GUEST SATISFACTION WITH R E SPECT TO THE WESTIN GURGAON, NEW DELHI HOTEL

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Abstract

The research paper focuses on finding the various innovative practices incorporated by the front office department of The Westin Gurgaon, New Delhi hotel and measuring their impact on guest satisfaction comprehensively. Based on the findings, it is found that there is reasonable positive & healthy impact of various innovative practices incorporated by the front office department of The Westin Gurgaon, New Delhi hotel on guest satisfaction, retention & loyalty.

Related Organizations

Amity University Gurugram
India

Keywords

innovative practices front office department guest satisfaction retention loyalty

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