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Article . 2025
License: CC BY
Data sources: ZENODO
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
ZENODO
Article . 2025
License: CC BY
Data sources: Datacite
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Designing Safe and Relevant Generative Chats for Math Learning in Intelligent Tutoring Systems

Authors: Levonian, Zachary; Henkel, Owen; Li, Chenglu; Postle, Millie-Ellen;

Designing Safe and Relevant Generative Chats for Math Learning in Intelligent Tutoring Systems

Abstract

Large language models (LLMs) are flexible, personalizable, and available, which makes their use within Intelligent Tutoring Systems (ITSs) appealing. However, their flexibility creates risks: inaccuracies, harmful content, and non-curricular material. Ethically deploying LLM-backed ITSs requires designing safeguards that ensure positive experiences for students. We describe the design of a conversational system integrated into an ITS that uses safety guardrails and retrieval-augmented generation to support middle-grade math learning. We evaluated this system using red-teaming, offline analyses, an in-classroom usability test, and a field deployment. We present empirical data from more than 8,000 student conversations designed to encourage a growth mindset, finding that the GPT-3.5 LLM rarely generates inappropriate messages and that retrieval-augmented generation improves response quality. The student interaction behaviors we observe provide implications for designers---to focus on student inputs as a content moderation problem---and implications for researchers---to focus on subtle forms of bad content and creating metrics and evaluation processes.Code and data are available at https://www.github.com/DigitalHarborFoundation/chatbot-safety and https://www.github.com/DigitalHarborFoundation/rag-for-math-qa.

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Keywords

safety, system design, large language models, intelligent tutoring systems

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
4
Top 10%
Average
Top 10%
Green
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