A Continuous Improvement project was carried out in the company “East Mexican Lubricants Company S.A de C.V”, located in..., in the department(s) of..., where the following areas of opportunity were located: Lack of Training: Employees are not familiar with standard procedures, leading to errors. It is proposed to evaluate needs, conduct workshops, and create manuals. Dates: 08/10/24 - 12/10/24. Cost: $6,500. Responsible: Training Coordinator. Delivery Delays: Delivery delays cause dissatisfaction. It is suggested to redesign logistics processes and implement management software. Dates: 02/10/24 - 02/10/24. Cost: $18,000. Responsible: General Management and Logistics. Raw Material Shortage: Dependency on a few suppliers affects production. It is proposed to evaluate new suppliers and alternatives. Dates: 02/10/24 - 05/10/24. Cost: $4,000. Responsible: Production Supervisor. Machinery Failures: Unexpected breakdowns cause losses. It is proposed to conduct periodic maintenance and provide training on predictive maintenance. Dates: 02/10/24 - 05/10/24. Cost: $20,000. Responsible: Quality Control Management. Coherent Planning with Connected Tools: Implement tools that integrate sales, production, and logistics to optimize planning and ensure deadlines are met before accepting them. Responsible: Customer Service (18/10/24 - 21/10/24). A CRM system will be used with an estimated cost of $30,000 to $60,000 financed by SME credit. Follow-up through monthly post-delivery surveys by the administrative assistant. Cost Analysis and Negotiation with Suppliers: Perform a detailed cost analysis to identify areas for savings and negotiate with suppliers to obtain better prices and optimize energy resources. Responsible: Financial Manager (05/10/24 - 08/10/24). Financial software and consulting on efficiency will be used, with a cost of $10,000 financed by General Management. Monthly reviews by an external financial analyst. Personnel Needs Assessment and Training: Identify the actual personnel needs in each department and implement training and professional development programs. Responsible: Human Resources Manager (02/10/24 - 07/10/24). Estimated budget of $15,000 financed by General Management. Follow-up includes quarterly reports on turnover and employee satisfaction, led by the Human Resources Coordinator. Inventory Management and Planning Training: Implement an inventory management system and train staff on efficient planning techniques, establishing key performance indicators (KPIs). Responsible: Production Manager (13/10/24 - 17/10/24). Planning software and training materials will be used with an estimated cost of $25,000 to $50,000 financed by SME credit. Weekly evaluations by the Production Supervisor. Market Analysis and Marketing Strategies: Perform benchmarking with competitors and improve product or service quality and innovation, strengthening marketing campaigns and online presence. Responsible: Marketing Manager (02/10/24 - 04/10/24). Estimated budget of $42,000 financed by SME credit. Monthly market monitoring and customer feedback led by the Marketing Analyst. Time Management and Efficiency Culture: Implement tools and techniques for efficient time management, setting clear priorities and realistic deadlines, as well as promoting a culture of punctuality. Responsible: Operations Manager (14/10/24 - 15/10/24). Digital tools and educational materials with an estimated cost of $4,000 financed by General Management. Monthly review of deadline compliance by the Operations Coordinator.