This qualitative study explores healthcare professionals’ experiences with advanced technology integration in a tertiary hospital, focusing on its benefits, challenges, and impact on clinical practice. Semi-structured interviews with 20 participants, analyzed through thematic analysis, revealed three key themes: enhanced efficiency and quality of care, challenges in technology integration, and impact on patient interaction and collaboration. Participants highlighted improved access to patient data and error reduction but reported increased workload, insufficient training, and reduced patient interaction as significant challenges. Findings underscore the need for user-centered design, robust training, and strategies to balance technology with human-centered care to optimize outcomes.