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Promoting Moroccan Heritage: Evaluating the Effectiveness of @VisitMorocco's Instagram Strategy Based on Hardjana's Communication Metrics

Authors: Chaima Touloun1*, Rachid Ed-dali2;

Promoting Moroccan Heritage: Evaluating the Effectiveness of @VisitMorocco's Instagram Strategy Based on Hardjana's Communication Metrics

Abstract

Abstract Social media plays a crucial role in enhancing the visibility and appeal of tourist destinations. Through platforms such as Instagram, travelers can discover new and exciting places to visit, share their experiences, and provide recommendations to their followers. This study assesses the efficacy of the Instagram account @VisitMorocco, managed by the Moroccan National Tourism Office, in promoting Morocco as a tourist destination. The analysis centers around six crucial variables, namely message content, the receiver, format, communication channel, timeliness, and message source, as per Andre Hardjana's theory on communication effectiveness. The study analyzes various metrics, such as follower growth, engagement rates, and content quality, to evaluate the page's effectiveness in achieving its communication goals. The results demonstrate a high level of success in acquiring new followers but imply a decrease in active participation and communication. Suggestions are given to improve the content's relevancy and interactivity to establish more effective communication and engagement with the audience. Keywords: Tourism promotion, social media, communication effectiveness, Instagram strategy

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    influence
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average