
Abstract: The article examines the ISO 9001:2015 standard, detailing its key requirements, process approach, and the importance of integration with business processes to enhance quality and cu-stomer satisfaction.Keywords: ISO 9001, quality, processes, integration
Streszczenie: Artykuł analizuje normę ISO 9001:2015, opisując jej kluczowe wymagania, podejście procesowe oraz znaczenie integracji z procesami biznesowymi dla poprawy jakości i satysfakcji klienta.Słowa kluczowe: ISO 9001, jakość, procesy, integracj
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