
El hospital es un sistema complejo que incluye varias variables, y el conocimiento representa el insumo más crítico que interactúa para satisfacer eficazmente las necesidades de los pacientes. El estudio buscó probar empíricamente la relación entre la complejidad estructural y sus dimensiones: diferenciación horizontal, diferenciación espacial, diferenciación vertical y procesos de gestión del conocimiento: adquisición, almacenamiento, distribución y aplicación entre una muestra de trabajadores del Hospital Oftalmológico de la Amistad Argelia Cuba en Djelfa. Se diseñó un cuestionario para recolectar datos de la muestra de estudio, y los datos fueron procesados y analizados con base en los programas SPSS 22 y Smart Pls 4. El estudio arrojó resultados, los más importantes son: Existe un efecto significativo de la diferenciación horizontal y espacial en los procesos de gestión del conocimiento en el hospital. El estudio recomienda adoptar tecnologías de la información y la comunicación e integrarlas en diversas operaciones hospitalarias para simplificar las tareas de los profesionales sanitarios.
The hospital is a complex system that includes several variables, and knowledge represents the most critical input that interacts in order to effectively meet patients' needs. The study sought to empirically test the relationship between structural complexity and its dimensions: horizontal differentiation, spatial differentiation, vertical differentiation and knowledge management processes: acquisition, storage, distribution, and application among a sample of workers at the Friendship Ophthalmology Hospital Algeria Cuba in Djelfa. A questionnaire was designed to collect data from the study sample, and the data was processed and analyzed based on the SPSS 22 and Smart Pls 4 programs. The study yielded results, the most important of which are: There is a significant effect of horizontal and spatial differentiation on Knowledge management processes in the hospital. The study recommends adopting information and communication technology and integrating it into various hospital operations to simplify healthcare practitioners' tasks
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