EFFECT OF JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, AND ORGANISASIONAL CLIMATE ON NURSING SERVICE QUALITY THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR.

descriptionPublicationkeyboard_double_arrow_right Article 31 Mar 2018 Indonesia Publisher:International Journal Of Advanced ResearchJournal:International Journal of Advanced Research, volume 6, pages 375-383 (eissn: 2320-5407,

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Authors: Tulak, Grace Tedy; Suhermin, Suhermin; Ujianto, Ujianto;

doi: 10.21474/ijar01/6689 , 10.5281/zenodo.1219372 , 10.5281/zenodo.1219371

EFFECT OF JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, AND ORGANISASIONAL CLIMATE ON NURSING SERVICE QUALITY THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR.

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Abstract

Health-care industry paradigm currently requires hospitals providing satisfactory services to meet patients\' needs and desires as well as to follow professional and medical codes of conduct. This study aimed to analyze and test the effect of job satisfaction, organizational commitment, and organizational climate on nursing service quality through organizational citizenship behavior (OCB) in the Sawerigading Palopo Public Hospital. Therefore, field survey with questionnaires was applied to collect data. It took samples of 135 nurses working in the Sawerigading Palopo Public Hospital. As the result, OCB did not mediate the effect of job satisfaction on nursing service quality. However, OCB mediated the effect of organizational commitment on nursing service quality. Moreover, OCB mediated the impact of organizational climate on nursing service quality in the Sawerigading Palopo Public Hospital.

Country

Indonesia

Related Organizations

University of 17 Agustus 1945 Surabaya
Indonesia
Universitas 17 Agustus 1945 Surabaya
Indonesia
Sekolah Tinggi Ilmu Ekonomi Indonesia Surabaya
Indonesia

Keywords

H Social Sciences (General), HD28 Management. Industrial Management, Job Satisfaction Organizational Commitment Organisasional Climate Service Quality OCB

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