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The Relationship Of The Marketing Mix, Brand Image, And Consumer Behavior Of The Low-Cost Airlines Service

Authors: Bundit Pungnirund;

The Relationship Of The Marketing Mix, Brand Image, And Consumer Behavior Of The Low-Cost Airlines Service

Abstract

This research aimed to investigate the relationship between attitude towards marketing mix, brand image and consumer behavior of the passengers of low-cost airlines service. This study employed by quantitative research and the questionnaire was used to collect the data from 400 sampled of the passengers who have ever used the low-cost airline services based in Bangkok, Thailand. The descriptive statistics and Pearson's correlation analysis were used to analyze data. The research results revealed that the attitude of the marketing mix of the low-cost airline services including product, price, place, promotion and process had related to the consumer behavior on the aspects of duration of service and frequency of service. While, the brand image of the low cost airline including the characteristics of organization, service quality and company identity had related to the consumer behavior on duration of service, frequency of service and cost of service at the significant statistically acceptable levels.

{"references": ["Ministry of Transport, Thailand, \"Low-cost Airline: Domestic budget\nflight, Exclusive Deal,\"\nhttp://www.dip.mot.go.th/dbdweb_en/ewt_dl_link.php?nid=3925&filena\nme=index, 2014.", "Nok Airlines, \"We fly smiles,\" http://nokair.com/content/en/about-nokair/\nour-company.aspx.", "P. Kotler, \"Marketing Management\". 10th ed. New Jersey : Prentice \u2013\nHall, Inc. 2000.", "J. F. Engel, \"Consumer Behavior,\" 8th ed. New York : The Dryden\nPress. Fort Worth : The Dryden Press, Inc. 1995.", "S.Harrison, \"Public Relations an Introduction,\" Biddles Ltd, Guidford\nand King's Lynn.1995.", "P. Kotler, \"Marketing management : analysis, planning, implementation\nand control,\" 9th ed. New Jersey: A Simon and Schuster Company.\n1997.", "L. G. Schiffman, L. L. Kanuk, \"Consumer behavior,\" 5th ed. Englewood\nCliffs, N.J.: Prentice-Hall. 1994."]}

Keywords

marketing mix., low-cost airlines, consumer behavior, Brand image

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This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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