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Other literature type . 2024
License: CC BY
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ZENODO
Other literature type . 2024
License: CC BY
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IMPACT OF PATRONAGE MOTIVES ON CONSUMERS' CHOICE OF RETAIL OUTLETS IN ENUGU METROPOLIS, ENUGU STATE, NIGERIA

Authors: Nnamani,, Chukwuemeka Victor; Ogba,, Ike-Elechi Ph.D; Okafor,, Juliana Nkechi; Ogbuke,, John Chukwudi;

IMPACT OF PATRONAGE MOTIVES ON CONSUMERS' CHOICE OF RETAIL OUTLETS IN ENUGU METROPOLIS, ENUGU STATE, NIGERIA

Abstract

This Study Examined The Impact Of Patronage Motives On Consumers Choice Of Retail Outlets. Specific Objectives Are To; Examine Whether To What Extent Customer Service, Store Location, Store Atmosphere, Product Assortments, and Product Quality Individually Impact Consumers’ Of Retail Stores. The Major Entity Analyzed Is Actual Retail Outlets Consumers In Metropolis Enugu State, Nigeria. The Total Population Is 3, 267,837. Sample Size Of 356 Was Used In This Study. Multiple Regression Analysis With The Aid Of Spss Version 20 Was Used To Test The Hypotheses. Results Revealed That All The Five Predictors Of Patronage Motives Customer Service, Product Quality, Product Assortment, Store Location, And Store Atmosphere Significant. This Implies That, Customer Service, Product Quality, Product Assortment, Store Location, And Store Atmosphere Significantly Impact On Consumers’ Of Retail Outlets. The Study Concludes That Product Quality, Customer Service, Store Location, Store Atmosphere, Product Assortments, And Product Quality, Had A Significant Positive Impact On Customers’ Of Retail Outlets In Metropolis In Enugu State, Nigeria. The Study Therefore, Recommends That Retail Outlets Should Focus On Improving Quality Product For Their Consumers. They Should Try To Attract New Consumers And Retain Existing Ones Through Quality Products. Retail Outlets Should Concentrate On Offering Good Background Music, Lighting And Good Atmosphere For Customers. The Study Recommends That Product Assortments Should Be Improved Upon By The Retailers To Stimulate Consumer Patronage Motives. The Study Recommends That Retail Stores Should Be Located In Areas That Are More Convenient To Customers. This Study Has Provided Opportunities For Further Research Into The Impact Of Patronage Motives On Consumers’ Choice Of Retail Stores.

Keywords

Product Quality, Patronage Motives, Retail Stores, Store Location, Product Assortments, Nigeria, Consumer Choice, Customer Services, Store Atmosphere

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average