{"references": ["(2004). A Report on a Public Consultation Exercise \"Regulating\nUnsolicited Commercial Messages\", Malaysian Communications and\nMultimedia Commission.", "(2005). Anti-Spam Framework of Best Practices and Technical\nGuidelines. NISER Report. Kuala Lumpur, National ICT Security and\nEmergency Reponse Centre. Issue 2.00: 42.", "(2006). Report on the Spam Act 2003 Review. Department of\nCommunications, Information Technology, and the Arts", "(2006). \"spamcop.net.\" Retrieved 10/04/2010, from\nhttp://spamcop.net/ces/setup.shtml", "Al-A'ali, M. (2007). A Study of Email Spam and How to Effectively\nCombat It. Webology. 4(1).", "Alstyne, M. V. An Economic Answer for Spam. Volume, 4 DOI:", "Bender, M. R. (2006). Australia's Spam Legislation: A modern-day\nKing Canute? Working Paper Series, Corporate Law & Accountability\nResearch Group, Department of Business Law & Taxation, Faculty of\nBusiness and Economics, Monash University.", "Carpinter, J. and R. Hunt (2006). \"Tightening the net: a review of\ncurrent and next generation spam filtering tools.\" Science Direct Vol.\n25(8): 19.", "Casal, C. R. (2002). \"Regulating Spam: opting in or opting out?\"\n4(2): 7.\n[10] Chigona, W., A. Bheekun, et al. (2005). Perceptions on SPAM in a\nSouth African context. Proceedings of the 5th International Business\nInformation Management Conference,, Cairo, Egypt.\n[11] Eliminate Spam, Gain Productivity: E-mail Spam Is Growing Faster\nEvery Year, Especially in The United States. White Paper. M. Labs.\n[12] Gopal, R. D., Z. Walter, et al. (2001). \"Admediation: New Horizons in\nEffective Email Advertising.\" Commun. ACM 44(12): 91-96.\n[13] Moustakas, E., C. Raganathan, et al. (2006). \"E-mail marketing at the\ncrossroads - A stakeholder analysis of unsolicited commercial e-mail\n(spam).\" 16.\n[14] Fallows, D. (2007). The volume of spam is growing in American's\npersonal and workplace e-mails accounts, but e-mail users are less\nbothered by it. , Pew Internet & American Life Project.\n[15] Schryen, G. (2007). Anti-Spam Measures Analysis and Design. New\nYork, Springer-Verlag Berlin Heidelberg 2007.\n[16] Shlomo, H. and J. S. Salvatore (2004). \"Identifying spam without\npeeking at the contents.\" Crossroads 11(2): 3-3.\n[17] Siponen, M. and C. Stucke (2006). Effective Anti-Spam Strategies in\nCompanies: An International Study. 39th Hawaii International\nConference on System Sciences, Hawaii.\n[18] Wood, P. (2003). A spammer in the works. White Paper. M. w. paper,\nMessageLabs.\n[19] Yan, J. and A. S. E. Ahmad (2008). A Low-cost Attack on Microsoft\nCAPTCHA. CCS'08, Alexandria, Virginia, USA.\n[20] Young, P. S., K. J. Tae, et al. (2005). Proposal of a new effective spam\nmail regulation."]}

This paper attempts to discuss the spam issue from the Malaysian e-mail users- perspective. The purpose is to discover how Malaysian users handle the spam e-mail problem. From the experiences we hope to discover the necessary effort needed to be undertaken to face this problem in the context of Malaysia. A survey was conducted to understand how Malaysian individual perceived spam and what they actually do with the spam e-mail they received in their daily life. The findings indicate that the level of awareness on spam issue in action is still low and need some extra effort by government and relevant agencies to increase their level of awareness.