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User Experience Evolution Lifecycle Framework

Authors: Maissom Qanber Abbasi; Lew, Philip; Rafique, Irfan; Li, Zhang;

User Experience Evolution Lifecycle Framework

Abstract

{"references": ["M. Hassenzahl and N. Tractinsky, \"User experience - a research agenda,\"\nBehaviour & Information Technology, vol. 26, no. 2, 2006, pp. 91-97.", "M. Hassenzahl, \"The thing and I: understanding the relationship between\nuser and product\", in Funology: From Usability to Enjoyment, M. Blythe,\nC. Overbeeke, A.F. Monk and P.C. Wright (Eds), pp. 31 - 42 (Dordrecht:\nKluwer).", "M. Hassenzahl and V. Roto, \"Being and doing - A perspective on User\nExperience and its measurement,\" Interfaces, vol. 72, 2007: pp. 10-12.", "M Hassenzahl, \"The interplay of beauty, goodness and usability in\ninteractive products,\" Human Computer Interaction, vol. 19, 2004, pp.\n319-349", "H. Jetter and J. Gerken, \"A Simplified Model of User Experience for\nPractical Application\", in NordiCHI 2006, Oslo: The 2nd\nCOST294-MAUSE International Open Workshop User eXperience -\nTowards a unified view, Oslo, Norway, 2006, pp. 106-111.", "J. Forlizzi and S. Ford, \"The building blocks of experience: an early\nframework for interaction designers,\" in Proc. of the 3rd conference on\nDesigning interactive systems: processes, practices, methods, and\ntechniques, ACM: New York City, New York, United States, 2000, pp.\n419-423.", "N. Bevan, \"Creating a UX Profession\", in Proc. of CHI, Portland,\nOregon, USA, April 2-7, 2005, pp.1078-1079", "N. Bevan, \"UX, Usability and ISO Standards\", in The 26th Annual CHI\nConference on Human Factors in Computing System, 2008, pp. 1-5.", "E.L. Law, V. Roto, M. Hassenzahl, A.P.O.S. Vermeeren and J. Kort,\n\"Understanding, scoping and defining user experience: a survey\napproach,\" in Proc. of the 27th international conference on Human\nfactors in computing systems, ACM: Boston, MA, USA, 2009, pp.\n719-728.\n[10] P. Wright, J. Wallace, and J. McCarthy, \"Aesthetics and\nExperience-Centered Design,\" ACM Transactions on Computer-Human\nInteraction, vol. 15, no. 4, 2008, Article 18, pp. 1-12.\n[11] P.M.A. Desmet and P. Hekkert, \"Framework of product experience,\"\nInternational Journal of Design, vol. 1, no. 1, 2007 pp. 57-66.\n[12] P. Ketola and V. Roto, \"Exploring User Experience Measurement\nNeeds,\" in Proc. of the International Workshop on Meaningful Measures:\nValid Useful User Experience Measurement (VUUM), Reykjavik,\nIceland, 2008, pp. 23-26.\n[13] N. Bevan, \"What is the difference between the purpose of usability and\nuser experience evaluation methods?,\" in UXEM'09 Workshop,\nINTERACT, Uppsala, Sweden, 2009\n[14] M. Hassenzahl, \"The Effect of Perceived Hedonic Quality on Product\nAppealingness,\" International Journal of Human-Computer Interaction,\nvol. 13, no. 4, 2001, pp. 481-499.\n[15] P. Lew, L. Olsina and L. Zhang, \"Integrating Quality, Quality in Use,\nActual Usability and User Experience,\" in 6th Central and Eastern\nEuropean Software Engineering Conference CEESECR, Moscow,\nRussia, 2010, pp. 117-123.\n[16] ISO DIS 9241-210, \"Ergonomics of human system interaction - Part\n210,\" Human-centred design for interactive systems. 2008\n[17] K. Schulze and H. Kr\u00f6mker, \"A framework to measure user experience of\ninteractive online products,\" in Proc of the 7th International Conference\non Methods and Techniques in Behavioral Research, ACM: Eindhoven,\nNetherlands, 2010, pp. 1-5.\n[18] M. Minge, \"Dynamics of User Experience,\" in Workshop on Research\nGoals and Strategies for Studying User Experience and Emotion at\nNordiCHI 2008, Lund, Sweden, 2008.\n[19] ISO/IEC 25010, \"Systems and software engineering \u00d4\u00c7\u00f6 Systems and\nsoftware Quality Requirements and Evaluation (SQuaRE) \u00d4\u00c7\u00f6 System and\nsoftware quality models,\" 2011.\n[20] J. Forlizzi, K. Battarbee, \"Understanding experience in interactive\nsystems,\" in Proc of the 2004 conference on Designing Interactive\nSystems (DIS 04): processes, practices, methods, and techniques, New\nYork: ACM, 2004\n[21] V. Roto, \"User Experience from Product Creation Perspective,\" in\nTowards a UX Manifesto workshop, in conjunction with HCI, Lancaster,\nUK, 2007."]}

Perceptions of quality from both designers and users perspective have now stretched beyond the traditional usability, incorporating abstract and subjective concepts. This has led to a shift in human computer interaction research communities- focus; a shift that focuses on achieving user experience (UX) by not only fulfilling conventional usability needs but also those that go beyond them. The term UX, although widely spread and given significant importance, lacks consensus in its unified definition. In this paper, we survey various UX definitions and modeling frameworks and examine them as the foundation for proposing a UX evolution lifecycle framework for understanding UX in detail. In the proposed framework we identify the building blocks of UX and discuss how UX evolves in various phases. The framework can be used as a tool to understand experience requirements and evaluate them, resulting in better UX design and hence improved user satisfaction.

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Keywords

Usability, user satisfaction, user experience lifecycle

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This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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