This document is the deliverable “D3.2 – Basic methods and tools for user interaction automation” of the European project “SIMPATICO - SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies” (hereinafter also referred to as “SIMPATICO”, project reference: 692819). SIMPATICO addresses a strategic challenge towards the innovation and modernization of the public sector: the need to offer a more efficient and more effective experience to companies and citizens in their daily interaction with Public Administration (PA) by (i) offering a personalized delivery of PA online services; (ii) enabling a better comprehension of the complex processes and documents (forms, regulations, etc.) behind these services; (iii) engaging them to improve the administration processes and services. SIMPATICO's goal is to improve the experience of citizens and companies in their daily interactions with the public administration by providing a personalized delivery of e- services based on advanced cognitive system technologies and by promoting an active engagement of people for the continuous improvement of the interaction with these services. This document deliverable reports the work undertaken in SIMPATICO for WP3 (“Front-end interaction and enrichment”) in the course of the project period spanning from month 6 to month 12. In this period, the first version of the SIMPATICO components for interaction automation were designed, implemented and preliminarily integrated. The key results are the interaction data model for the SIMPATICO platform and a summary of the developments of each of the components developed in WP3 (Interaction Front-End, Interaction Log, Session Feedback, Data Analysis and Enrichment Engine). All of the prototypes are described and their interfaces and future plans for SIMPATICO outlined. The current document is formally part of the work undertaken in the process of the tasks T3.2 (“Interactive front-end”), T3.3 (“Data/log analysis”) and T3.4 (“Enrichment engine”). However, slight changes and revisions of the work undertaken in task T3.1 (“Modelling of interactions”) during the period M6-M12 has been incorporated into this deliverable.