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Perspectives of Innovations, Economics and Business
Article . 2012 . Peer-reviewed
Data sources: Crossref
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Article . 2012
License: CC BY
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The impact of total quality management on competitive advantage of pharmaceutical manufacturing companies in Jordan

Authors: KAMAL A. M. AL-QUDAH;

The impact of total quality management on competitive advantage of pharmaceutical manufacturing companies in Jordan

Abstract

TQM is a general philosophy of management that attempts to enhance competitive advantage of organizations, This paper aims to investigate the impact of total quality management on competitive advantage of pharmaceutical manufacturing companies in Jordan. The data are collected from mid- to senior-level managerial employees of pharmaceutical manufacturing companies in Jordan. The data were analyzed using correlation and multiple regression analyses. The results indicate that, there is effect of the TQM practices on competitive advantage; customer focus has the highest impact on competitive advantage followed by People management and Leadership subsequently. And thus, total quality management is strategically and tactically important for gaining a competitive advantage. Therefore, organizations should be committed to TQM practices and their successful implementation.

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Keywords

Total quality management, competitive advantage, pharmaceutical manufacturing companies, Jordan, Total Quality Management, Competitive Advantage, Pharmaceutical Manufacturing Companies, Jordan, jel: jel:L65, jel: jel:L15, jel: jel:D21

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
views
OpenAIRE UsageCountsViews provided by UsageCounts
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8
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20
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