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https://doi.org/10.1038/s41598...
Article . 2023 . Peer-reviewed
License: CC BY
Data sources: Crossref
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https://doaj.org/article/3bd90...
Article . 2023
Data sources: DOAJ
https://dx.doi.org/10.7302/220...
Article . 2023
License: CC BY
Data sources: Datacite
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The theory of mind and human–robot trust repair

Authors: Connor Esterwood; Lionel P. Robert;

The theory of mind and human–robot trust repair

Abstract

AbstractNothing is perfect and robots can make as many mistakes as any human, which can lead to a decrease in trust in them. However, it is possible, for robots to repair a human’s trust in them after they have made mistakes through various trust repair strategies such as apologies, denials, and promises. Presently, the efficacy of these trust repairs in the human–robot interaction literature has been mixed. One reason for this might be that humans have different perceptions of a robot’s mind. For example, some repairs may be more effective when humans believe that robots are capable of experiencing emotion. Likewise, other repairs might be more effective when humans believe robots possess intentionality. A key element that determines these beliefs is mind perception. Therefore understanding how mind perception impacts trust repair may be vital to understanding trust repair in human–robot interaction. To investigate this, we conducted a study involving 400 participants recruited via Amazon Mechanical Turk to determine whether mind perception influenced the effectiveness of three distinct repair strategies. The study employed an online platform where the robot and participant worked in a warehouse to pick and load 10 boxes. The robot made three mistakes over the course of the task and employed either a promise, denial, or apology after each mistake. Participants then rated their trust in the robot before and after it made the mistake. Results of this study indicated that overall, individual differences in mind perception are vital considerations when seeking to implement effective apologies and denials between humans and robots.

Country
United States
Related Organizations
Keywords

Intentional Agency, Artificial intelligence, trust violations, Science, trust repair strategies, Emotions, Theory of Mind, Individuality, Social Sciences, human-robot collaboration, mind perception, Trust, trust repair, Article, denial, explainable AI, apology, human-machine communication, promise, human–robot interaction, Conscious Experience, Humans, Human-Robot Trust Repair, Information Science, robotics, expectancy violation theory, Q, R, Robotics, robot errors, work collaboration, Artificial intelligence Trust, Medicine, robot trust, warehouse, Human-Artificial intelligence Interactions

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    citations
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    18
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
18
Top 10%
Average
Top 10%
Green
hybrid